The Review Queue: Identification & Selection
The Review Queue is the engine of the QA process. Use the advanced filtering engine to prioritize high-risk calls.
Filter Parameters
Section titled “Filter Parameters”Click the Filters button to reveal the Filter Parameters panel.
- Priority: Filter dropdown options include All Priorities, High, Medium, Low.
- Temporal Ranges: Use the From Date and To Date pickers to isolate specific shifts or deployment periods.
- Clinical Specifics: Expand Show Advanced Filters to search by:
- Chief Complaint: Type keywords like “Arrest” or “Chest Pain” to find specific call types.
- Compliance Thresholds: Set Min Compliance % to 80 to find calls that likely meet standards, or set a maximum to find failing calls.
- Disposition: Advanced filter options include All Dispositions, Assist, Transport, Cancellation, Refusal, Other.
- Symptoms: Searchable advanced filter.
- Protocol Name: Searchable filter.
- Provider: Searchable filter.
IMAGE PLACEHOLDER
The expanded Filter Parameters panel with the 'Show Advanced Filters' toggled on
Table Structure
Section titled “Table Structure”The Review Queue table columns are, in order: (expander arrow), ID, Priority, Impression, Primary Symptom, Level of Care, Disposition, QA Score, Status, Date, Actions.
Expandable Rows
Section titled “Expandable Rows”Each row can be expanded by clicking the arrow. The expanded panel shows three sections:
- “Clinical Narrative Preview” — a snippet of the provider’s written narrative
- “Clinical Context” — Chief Complaint, Lead Provider, Provider Level, Outcome
- “Initial Vitals” — BP, HR, SpO2
Action Buttons
Section titled “Action Buttons”Each row has two action buttons:
- “View” (eye icon) — opens the PCR in read-only mode. The header shows a gray “Viewing” badge.
- “Review” (play icon, indigo) — opens the PCR in active review mode and makes the disposition buttons (Flag, Approve) available. The header shows an indigo “Reviewing” badge. This button is only visible to QA Officers and QA Managers, not to providers.
Empty State
Section titled “Empty State”When no records match the filters, the table shows the message: “No PCRs currently match your filter criteria or require review.”